5 Amazing Tricks To Keep Your Hotel Guest Satisfied



Have you just started your hotel business? Are you looking for ways you can satisfy your hotel guests? For this specific type of business, you should have a complete sense of what your guests may like and they may not. So that you may include some important things in your hotel services. Huge hotel management relies on their own guest service inclusions to have a check on each prospect that they want to provide to their valued guests in day to day supply. From your favorite breakfast menu to luxury towels sale, everything is important to keep guests happy and satisfied. We are here listing “5 amazing tricks to keep your hotel guest satisfied”. 

1. Always Have Pre-Booking Options:

In today’s era, everything is available on the internet. Your hotel guests might be searching the nearby hotels for booking or online booking options in advance to make their stay comfortable. Make sure to provide your guests with the pre-booking option on the internet. All they have to do is to make a call and book the suite.

2. Responding To Guest’s Feedback:

As part of superior customer service, you must respond to your guest in a timely manner. This will ensure that you value their views, and opinions of your guests. Also, that you are willing to go the extra mile to keep them satisfied in the future when they will stay at your hotel. Strive to exceed expectations at every turn.

3. Stay Connected With Your Guest On A Personal Level:

From the day when your hotel guests will be arriving in front of the desk, you should ask about each and every detail about what would they like to have in breakfast, lunch, and dinner. Also, ask them for extra services such as laundry and ironing if they want to have any of them. Also, make sure to keep connected to them asking about if they need anything during the day. Just calling in to their room asking will show your humbleness and care for your guests and they will appreciate this gesture of yours.

4. Use Guest Feedback For Future Decisions:

You must ask your guests to make feedbacks and reviews after their stay as this will create an impression for other guests as well. Many hotels use these feedbacks as marketing and promotion of their services. Furthermore, you can make decisions accordingly such as if your guests are not liking something, you can eliminate and vice versa. Keep check of little details they are providing as feedback so that your hotel management should know of everything what your guest like and what they don’t.

5. Providing Souvenirs, Luxury Toiletries:

When you provide your guests with souvenirs, they will surely be happy. Every luxury hotel provides such facilities. Adding luxury toiletries to pamper your guests on a daily basis is also important. souvenirs also become a memory to some guests as a reminder of your hotel service. Make sure to add all the necessary elements to make sure that your guests remain satisfied after their stay and for future visits as well.  

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